Return & Refund Policy
Last updated: April 2026
At JL Oro y Estilo LLC, we want you to feel confident in your purchase. Please review our return policy carefully before placing an order.
1. Return Eligibility
We accept returns within 30 days of delivery, provided that:
- the item is unused and in original condition
- the item has not been worn or damaged
- the item includes original packaging
2. Non-Returnable Items
The following items are non-refundable and non-exchangeable:
- custom or personalized jewelry
- resized or altered items
- special orders
- final sale items
- earrings (for hygiene reasons, if you want stricter policy)
3. Return Process
To initiate a return:
- Contact us at info@jlgoldstyle.com
- Provide your order number
- Wait for return approval and instructions
Returns sent without prior authorization may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable and insured shipping method
5. Refunds
Once your return is received and inspected:
- refunds will be issued to the original payment method
- processing time may take 5–10 business days
We reserve the right to refuse refunds for items that do not meet return conditions.
6. Exchanges
We may offer exchanges depending on product availability.
7. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- contact us within 48 hours of delivery
- include photos of the item and packaging
We will review and resolve the issue promptly.
8. Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier.
9. Chargebacks
Filing a chargeback without contacting us first may result in account restrictions.
10. Contact
JL Oro y Estilo LLC
info@jlgoldstyle.com
+1 (936) 324-7924