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F.A.Q.

Customer Questions

Are your products real gold?

Yes. We clearly specify gold purity such as 10K, 14K, or 18K in each product description.

Do you sell real diamonds or stones?

We disclose whether stones are:

– natural
– lab-created
– simulated

All details are listed on each product page.

Will the jewelry fade or tarnish?

Solid gold jewelry does not tarnish. Gold-plated items may fade over time depending on use and care.

How long does shipping take?

Shipping times vary depending on your location and selected method. Estimated delivery times are shown at checkout.

Do you offer returns?

Yes. We accept returns within 30 days, provided the item meets our return conditions.

Can I resize or customize jewelry?

Some items may be customized or resized. Customized items are non-returnable.

Orders and Payments

Is my payment secure?

Yes. We use secure payment providers and encrypted checkout systems.

Can I cancel my order?

Orders may only be canceled before they are processed or shipped.

Do prices change?

Yes. Gold and material prices may fluctuate.

Shipping and Care

What if my package is lost?

If your package is marked as delivered, you must contact the carrier first. If you need assistance, contact us and we will do our best to help.

Do you ship nationwide?

Yes, we ship across the United States.

How do I take care of my jewelry?

To help preserve your jewelry:

– avoid chemicals such as perfume or chlorine
– store it properly when not in use
– clean it gently with appropriate materials